A challenge too far

Following on from the discovery that only two quid from the Challenge Anneka charity CD was making its way to the children's hospices, we sent a quick email to ITV to ask if, at least, the advertising revenue from the programme would be going to a good cause.

A simple request, you might have thought.

And, indeed, we got a reply straight away:

Thank you for your recent email.

I can confirm your enquiry has been forwarded to a member of the
production team for their viewing.

That was June 11th. How long can it take to type either 'yes' or 'no'?