"Just want to personally say how sorry I am to have to do this. I never take postponing a show lightly and if there were any possible way I could pull this off I would. This is a very frustrating and maddening situation for me and I appreciate your understanding. I'll make it up to you."
"I'll make it up to you" makes it sound less like he's an unwell man who's pulled gigs and more like a husband who's decided to play golf rather than going to see his wife's choir performance.
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