Tuesday, February 03, 2009

Ticketmaster screw up Springsteen sale

They're not going to go as far as to say "sorry" or anything, but Ticketmaster have sort of admitted their system broke down during the sale of Bruce Springsteen's US tour tickets:

“It was an unfortunate computer glitch that happened on our side,” says Ticketmaster spokesperson Albert Lopez. “It wasn’t our finest hour. [The glitch] lasted minutes versus hours. As it was described to me it didn’t have anything to do with high demand. Ticketmaster.com’s network didn’t fail. This was for specific shows. Having said all that, that doesn’t take away from the heartache fans experienced.”

Wow. For a moment there, Lopez nearly actually came out and said that something went wrong. But he couldn't quite.

And if it did, it was only for a few minutes. That those minutes were when people were trying to buy tickets is neither here nor there, is it?

Besides, it was only specific shows. It's just a pity those happened to be the high-profile shows of one of the nation's biggest entertainers which Ticketmaster had only just put on sale, but - hey - there was no problem with selling tickets for Nickelback at the Superpages.com Center, so let's not work this up into a big story, right?

Ticketmaster's network didn't fail. Unless, you know, you want to apply a strict definition of success as "not displaying a 'closed for routine maintenance' screen when people are trying to buy tickets" to the network.

Lopez realises that nothing can take away the heartache of those people who have been waiting years to see Springsteen and might well have missed their chance due to the not-failing Ticketmaster network. Which would be why Ticketmaster won't even bother to try.