Monday, September 05, 2016

1Xtra ticket sale falls apart

You would have hoped that the BBC would have enough tech savvy to avoid a 'ticket sale fail', but...

Two hours ago they put their Liverpool 1Xtra tickets on sale:

And the system fell over almost instantly:

So they pulled the sale:

Trouble is... they'd already been on sale sort-of long enough to cause problems:

And that really needed a clear answer. But all it got was this:

- which doesn't really answer the 'you have taken my money, have I got tickets' question.

And, unsurprisingly, people are pissed off with not just the flop, but the lack of any real clarity about what's going on:

The BBC is struggling to keep an audience with younger people. This isn't the way to build that trust.