Monday, May 14, 2007

Where your booking fee goes

At least when you fork out your hard-earned quids in booking fees to the likes of SeeTickets, you at least have the comfort of knowing you're investing in a top-quality service provided by an international company with a fine reputation. (The dodgy misuse of Glastonbury registrant's data aside, of course.)

Or maybe not. The Klaxons have had to apologise to fans who were locked out of last night's Manchester gig after Ticketline and SeeTickets screwed up and sent the wrong tickets out:

"We would like to apologise to any genuine ticket holders who did not get in. If anyone had a valid ticket for either show but was not let in, we ask that in the first instance they should contact the ticket agent from who they bought tickets with ticket numbers and booking reference. The ticket agent will then be able to check if tickets were sent out and how they slipped through the net."

Actually, shouldn't SeeTickets and/or Ticketline have details of what they sent to who? Shouldn't they be the ones who are contacting their customers and sorting out their mess, rather than the other way round?

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