Sunday, November 13, 2005

SONY: DO AS WE SAY OR YOU'LL NEVER USE YOUR COMPUTER AGAIN

So, we idly sent off to see what comes back if you put in a request for an uninstall, and we got back a reply from Sony:

Sony BMG and First 4 Internet have released a Service Pack 2 update that addresses recent concerns surrounding the cloaking technology component on SONY BMG content protected CDs which use XCP technology. These components are not malicious nor spyware however to alleviate any concerns that users may have about the program posing potential security vulnerabilities the update removes the cloaking component from their computers. Please visit the link below to install the SP2 upgrade.

http://updates.xcp-aurora.com

If you do not want to install the SP2 update and only wish to uninstall the DRM software, visit the form below using IE 5.0 (or higher) from the computer where the software is installed. After submission, you will be emailed a customized uninstall link within 1 business day (M-F).

http://cp.sonybmg.com/xcp/english/form9.html
Your "Case ID" is: 3389313.

TIP: The uninstall request form will require an ActiveX plug-in.
Also you may need to temporarily turn off any pop-up blocker
software on the PC.

Thank you for the opportunity to be of assistance.


Thank you for the "opportunity" to be of assistance - how quaint of them. What we don't quite understand here is this is response you get if you fill out the "take your rubbish off my machine" form. So, in response, you get sent to another form (where they ask you to justify why you want them to remove something from your machine), with instructions to use a specific browser, with certain basic security measures switched off. This is akin, of course, to the bully offering to remove his foot from the back of your neck providing you say you love him.

The suspiscion that all this rigmerole leads to is that Sony hope people will get bored or frustrated or confused and give up before getting to the end, allowing them to trumpet that only a handfull of people actually uninstalled the software, and there was a lot of fuss about nothing.


1 comment:

Anonymous said...

From what boingboing.net has been saying this SP2 'update' does not remove the malicious software whatsoever and simply replaces the rootkit with another (and ultimately less illegal) piece of spyware.

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