Metallica's management have rejected the complaints about the pisspoor sound on the new album, using the time-honoured excuse of providers of poor service that "nobody else has complained":
See? It's not shitty or botched, people. It's "exciting". They're going to try this down my local taco stand the next time someone finds a finger in their chili - "that's not unhygienic, that's exciting, that is."
Still, 98% of people are "overwhelmingly positive", are they? Let's not jump all over the guy and assume that he's using "overwhelmingly positive" in the sense of "they haven't complained" here - and that his figure isn't just made up off the top of his head. That still means, on an album that's sold over a million copies, that's still twenty thousand people having a slightly negative experience - and we're using "slightly negative" in the same incorrect sense.