Gennaro Castaldo watch: coping with loss

A cold wind blowing through Cheshire Oaks outlet village, with HMV closing its branch there. Gennaro Castaldo is on hand to hug the departing staff:

HMV spokesman Gennaro Castaldo said: “We’re very sorry to be closing our outlet in Cheshire Oaks, which is not a decision we’ve taken lightly and certainly doesn’t in any way reflect on the fantastic work colleagues we have there, who we are looking to relocate to other stores in the region where at all possible, or indeed on our regular customers, who we’d like to thank for their valued support over the past eight years.”

Closing the store doesn't reflect badly on the customers? Eh? Presumably if you had customers you wouldn't be closing?

It's a bit strange that HMV ran an outlet shop anyway: aren't their ordinary shops the places which they stack high with unsellable product?