Glastonbury 2013: they've got it down, right?

They've been doing Glastonbury online ticket sales for years. They've had a year off, so 24 months to prepare. So this year they stand a good chance of ticket sales not being a fiasco, right?

Wrong.

It's not just the computers causing problems, but The Independent points out an extra zinger waiting to shake people down:

We're hearing some complaints that callers may be charged just for reaching the engaged tone, and with many hitting redial repeatedly, be careful, this could be expensive. The note on Glastonbury's small print reads:

Please note some network providers will charge for an engaged tone

Paying to hear Glastonbury not answer its phones. Charming.