Long-running complaints about ticket agencies are going to come to a head this week, with the Consumer Association telling them to justify their add-on costs or face a formal referral to the Competition & Markets Authority:
"Consumers can often feel ripped-off with widely varying and often high ticket fees, so we've put companies on notice to step up and Play Fair on Ticket Fees," said Which? executive director, Richard Lloyd, quoting the name of the consumer body's ongoing ticket fee campaign. "They need to justify their fees and treat their customers fairly, or we will take our evidence to the Competition and Markets Authority."The weasel-livered explanation offered for charging people to print out their own tickets on their own printers in their own homes is, apparently, the agencies need to check the tickets when they're presented at the venue. Righto.