For reasons we can't quite fathom, people who've bought tickets for the Coldplay gig in Glasgow have been asked to send their tickets back in order to get new ones. On, erm, different paper:
All customers affected by the mistake have been sent out freepost envelopes to return the tickets in, with Ticketmaster saying that they will refund all service charges.
We're at a total loss as to understand why it matters if the tickets are on the 'wrong' paper - obviously, it's a bit of a slip but since the tickets are good enough to swap for new tickets, why aren't they good enough for gaining entry to the actual gig? And what happens if someone doesn't swap out the tickets? Will they still be able to get in?
The faintest air of something dodgy hangs over the affair:
"It will be more difficult to replace tickets originally purchased through Ticketmaster and then sold on through the secondary ticket market," the spokesperson said.
He added: "In this case, ticket holders should contact their point of purchase. We urge these secondary sources to look after their customers at this time."
This isn't an attempt to try and fight touting by creating a "but what if you bought your tickets from eBay and they needed to recall them" worry, is it?
Also: if Ticketmaster has the names and addresses of ticketholders to be able to send them an envelope for them to return the tickets, why didn't it just send them new tickets and cancel the old ones? Wouldn't that have been simpler?
If it really is a genuine mistake, it makes Ticketmaster look something of a shambles. If it's all a stunt, it makes Ticketmaster look like a shambles being run by knaves.